Schluter System Warranties

How to File a Warranty Claim for Schluter Products

Before registering or submitting a warranty claim, there are a few key things to know about Schluter’s warranty process. Understanding these ensures your system remains fully protected and makes any future claims simple to process.

1. Identify the Issue: Inspect your Schluter system for any defects or performance issues. Make note of what’s happening and when the issue started.
2. Notify Schluter Within 30 Days: Send a written notice of the defect to Schluter within 30 days of discovering the problem to maintain eligibility.
3. Gather Purchase Documentation: You’ll have to supply Schluter with documentation proving your purchase of the system, installation information, and any other invoices related to the original installation of your system. 
4. Prepare for Inspection: Prepare for Schluter to inspect your defective products as a part of their warranty claim process and verify the defect. 

 

Types of Schluter Systems Warranties

Listed below are the different types of warranties Schluter offers and the requirements to qualify for each. 

Floor Heating Systems

Requirements:

1. Must use all components from the Schluter-DITRA-HEAT system (membrane, heating cables, and thermostat).
2. Must follow Schluter’s official installation instructions for the entire system.
3. Must complete all electrical tests: resistance, continuity, and insulation resistance. See article: how to conduct DITRA-HEAT electrical tests
4. System registration must be completed online to confirm warranty eligibility.

Full Warranty coverage details are outlined here: Schluter-DITRA-HEAT System: 15-Year Limited Warranty

Shower Systems

Requirements:

1. Must use all components from the Schluter-Shower System (KERDI drain, curb, tray, waterproofing components, etc.).
2. Installation must follow Schluter’s installation guidelines for the entire system.
3. All components must be installed together as part of one continuous system for coverage to apply.
4. System registration must be completed online to confirm eligibility.

Full warranty coverage details are outlined here: Schluter-Shower System: 10-Year Limited Warranty

Individual Products

Listed below are individual product warranties. Each warranty covers defects in materials and manufacturing when products are installed and used according to Schluter’s instructions. There are no universal requirements across all these products beyond general installation and proof of purchase.

Radiant Floor Heating Products:

• Schluter-DITRA Uncoupling Membranes: 10-Year Limited Warranty
• Schluter-DITRA-HEAT Uncoupling Membranes: 10-Year Limited Warranty
• Schluter-DITRA-HEAT Thermostats: 3-Year Limited Warranty

Shower System Products:

• Schluter-KERDI Waterproofing Membranes: 10-Year Limited Warranty
• Schluter-Systems Floor Drains: 10-Year Limited Warranty
• Schluter-KERDI-BOARD-SNLT: 5-Year Limited Warranty

Lighting & Electrical Components:

• Schluter-LIPROTEC Drivers: 5-Year Limited Warranty
• Schluter-LIPROTEC Cables: 5-Year Limited Warranty

 

Get Help With Your Schluter Warranty Now

If you’re unsure which Schluter warranty applies to your system or need help accessing the correct document, our team of specialists is here to assist. Warm Your Floor’s support team can help you identify your product, locate the right warranty file, and guide you through the registration or claim process.

Need assistance? Contact Warm Your Floor to connect with one of our experts for support.

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FAQs

What if I can’t find my proof of purchase?

Proof of purchase is required to process warranty claims. If you purchased through Warm Your Floor, contact us — we can help retrieve your order history.

Can I use non-Schluter products with a Schluter system?

It’s not recommended to do so. Not only can this void your system warranty, it can also cause compatibility issues and poor functioning of your system.

Do all Schluter products have the same warranty length?

No. Warranty durations vary by product. Some carry 3- or 5-year coverage, others are protected for up to 15 years or when installed as a complete Schluter system.

What voids a Schluter warranty?

A warranty may be voided if products are installed incorrectly, used with non-Schluter system components (when system coverage is claimed), or installed without following Schluter’s written instructions.

Does Schluter cover labor costs under warranty?

Labor coverage may be included for full system warranties but does not apply to individual product warranties. Always review the product’s specific warranty document for details.

Can I claim warranty coverage through Warm Your Floor?

Yes. Warm Your Floor can help facilitate warranty claims by confirming product details and connecting you directly with Schluter’s warranty support team.