Will underfloor heating work without a floor sensor? Technically, yes. But a floor sensor is highly recommended to be compliant with electrical codes and achieve a safe, energy-efficient system. Sometimes even the most organized installer forgets an important detail. If...
Read MoreCategory: Troubleshooting/FAQs
How to Troubleshoot and Repair Electric Floor Heating Systems
As a first-class floor heating distributor, we only carry the most durable, well-designed electric floor heating systems available. Occasionally, heating elements are accidentally cut with tile saws or blades for clearing grout, crushed with heavy buckets of cement, or drilled...
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Can I Install the DITRA-HEAT Membrane Under Wood or Laminate flooring?
Yes! Schluter has updated their installation instructions to allow for alternate floor coverings to be installed over Ditra-Heat and Ditra-Heat DUO membrane. See page 18-19 of the 2020 Ditra-Heat Installation Handbook. Other floor covering installations require thinset under the membrane...
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Answers to Your Top Floor Heating Thermostat Questions
Whether you're a homeowner looking to enhance comfort and efficiency in your living space or a contractor seeking to provide top-notch solutions to your clients, navigating the world of electric radiant floor heating systems can be both exciting and overwhelming....
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Floor Heating Electrical Requirements: When to Use 120V vs. 240V
When it comes to voltage, most of us don’t have to give it much thought until we travel overseas or shop for major appliances. But having a basic understanding of voltage is important when choosing floor-heating mats or cables so...
Read MoreWhen can I activate my floor heating system once installation is complete?
Customers often call us to ask when they can turn on and start using their new system after it has been installed. We know how hard it is to not be able to have warm floors immediately, but we recommend...
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SunTouch SunStat Thermostat Troubleshooting
Updated 12/1/2023 Table of Contents The thermostat does not seem to be doing anything Control shows an error code on the display Control shows a GFCI trip Floor temperature sensor isn’t working properly You need to replace your thermostat but...
Read MoreHome Automation Systems (HAS) & Floor Heat Thermostats
For years, there was no way to fully integrate and control floor heating systems with home automation systems. The closest floor we came to was with the dry contact capability of SunTouch’s programmable thermostats. This allowed home automation systems to...
Read MoreCan I cut a heating element shorter or extend a heating element by splicing two together?
The quick answer is no. But let us explain why. The heating element inside each individual mat and cable is designed to produce a set amount of heat: 12–15 watts/sq ft or 41–51 BTUs (the measure of energy). Shortening the...
Read MoreRepairing Broken SunTouch Heating Elements
Need to repair Nuheat? Click here to go to the Nuheat repair section. My SunTouch Product is Not Working - What do I do now? Floor heating system not working? No worries – it can be fixed and we can...
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